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The 5 Pain Points transport
and highway operators face
before implementing an IoT strategy
Transport and highway operators, particularly those in the private sector overseeing tolled roads, have a lot on their plate. Keeping traffic moving and customers happy is no easy task. Although transport and highway operators cannot totally control the occurrence of road accidents – they cannot ensure everyone is a good driver. For example, their job is to ensure that both new and, notably, aging infrastructure is sufficiently monitored and maintained so as to prevent any potential risk to both assets and people. This requires a detailed understanding of the number, type, and weight of the vehicles using their core assets (roads, tunnels, and/or bridges). With design-build highway projects and warranties on performance becoming more and more popular, accurate measurement of vehicular movement is also required. This helps to find out if the roadway has met or exceeded the original design requirements.
Moreover, although in only 2 – 3% of accidents the principal contributory factor was the road environment. Transport and highway operators are more and more at risk of being targeted for financial recompense claims by injured road-users. This means that they increasingly need proof that their roads are not the principal cause of the accidents that occur on them.
In order to keep customers happy, and cover their own backs, transport and highway operators need predictability and knowledge. Something that up until recently was difficult to access. With manual monitoring of highways and routes, operators in this sector have long been unable to predict future incidents or plan for potential jams; meaning that an incident can cause mayhem when it occurs.
In this article, we are going to look at some of the issues that highway operators face. And then, we will explore how IoT technologies can help to solve them.
What are highway operators’ main pain points?
1. Revenue collection
Transport and highway operators often use tolling to generate more income. Generally, their owners are private equity companies or infrastructure funds. So there is a high pressure to perform financially in order to keep profits up and satisfy the expectations of stakeholders. This puts effective revenue collection at the heart of their operations. An effective tolling system requires a lot of hardware and software and must be constantly maintained and monitored. Some older systems also require human intervention, for example, human cashiers, which can significantly push up operational costs.
Finding the most efficient and low-maintenance way to implement tolling systems can therefore be both difficult and expensive.